You cannot be CERA us?

Russ Dawki Russ Dawkins

Jul 23, 10:12 AM BST

Sirs,

I read some of the ‘ care reports ‘

I think you need to have an option for the clients to write reports about the Carers.
The things written are often very inaccurate, and totally subjective, obviously.
As the Carers often have very poor literary skills, they make for confusing reading indeed.
I have serious issues with being described as I am sometimes.
The incompetence of many of your Carers is a huge issue.
The quality of your staff is what you need to address, rather than any ‘ mood analysis ‘ of a highly intelligent client by a very low intelligence Carer.
I note that you don’t actually sign off any of their reports at all?
Surely that is very contrary to the QCC guidance?

Martin May Martin Mayega (Cera)

Jul 23, 3:31 PM BST

Dear Mr. Dawkins

My name is Martin Mayega, and I am the registered Manager for Cera care.

Thanks ever so much for your candid feedback concerning the carer reports.

Part of the reason for making reports accessible to clients is to encourage transparency, dialogue and a sense of inclusion.
There have been many occasions where service user families have benefited a lot from some of the information that carers have shared within the reports. It is rather unfortunate that your experience on this occasion has not been as positive as we all would have hoped.

Concerning the quality and calibre of the reports, we do review them on an on-going basis. CQC requires us to review and sign off the content of our reports on a monthly basis and the nature of our care reports gives us an opportunity to review and sign them off even sooner. All our care reports are reviewed and signed off by either our Clinical Services Manager or Registered Manager within a period of one month or less.

As part of our sign off process, we write to some carers and invite others for supervisions in the event we realise that their care reports do not represent the standards set by Cera care. We have sent out newsletter articles in the past, emphasising the quality and accuracy of the care reports, and part of our Induction training involves taking carers through the process of completing the care reports.

We will be reviewing the care reports in this package and we will be addressing your concerns as a result.

Regarding the quality of our staff, we do take your observation on board. Apart from our robust selection process, which involves obtaining satisfactory references and ensuring the right level of experience, our Induction training takes four days and that includes a day’s medication training. An area we are continually working on is that of matching the right candidate to the right client. In some instances, it is just a question of both the service user and the carer gelling well from the outset. In some instances, this may not happen and this is where an honest feedback from either the carer or the service user becomes useful in ensuring that we address the situation sooner rather than later.

Kind regards

Martin K. Mayega

Dear Martin,

I’d dearly love to see your ‘ robust selection process ‘ for myself. As a business owner of many years, I can truly say that I would take on very few of your staff even for the most menial of tasks.
Some are ‘ capable ‘ but unwilling, and the majority are largely ‘ incapable ‘.
I realise that I am unusual as a client, as I’m not old or feeble or both, rather I have my own mind and my own standards, including expectations of staff working attitude.
Your carers are clearly unnerved by me, as they are used to being in the dominant role and not being challenged in any way at all, in terms of how they perform.
In plain English, when I ask them to do something in a different ( and more logical and effective manner ) they really don’t like it, rather than learning from someone who is suggesting a better method.
Ref thé care reports on me, NONE of mine, going back years, have been signed off. This is extremely poor practice.
I recently saw your nurse. Her findings have NOT been implemented at all. The staff dont even ask about my medications, let alone offer them to me? If I had dementia I’d be at severe risk, for sure. Most of your carers have little or no regard for standards, and you do NOT check on them.
May i suggest that you actually ask the clients what they think ?
In my opinion CERA should be closed down as a Care Agency, as it fails on so many levels.
I shall be moving on on Wednesday, but remain scarred by the care quality you have ( NOT ) provided.
Yours sincerely,
Russell Dawkins

Blimey

Current ‘ carer’ is Harriet. Thé other day she did a shift and was ever so cheerful. Now she isn’t at all, so I asked her what was wrong.

She said ‘ nothing ‘.

I asked why she wasn’t cheerful anymore. Eventually she said that her cheeriness has ‘ been nipped’. I asked her to explain.

She said that I’d ‘ asked her to do a million jobs at once’ I asked for an example. She said ‘ well I was cleaning the hot stone thing ( it’s a foot square of 1cm granite )  and you asked me to make you a cup of tea. I said ‘ and? ‘

She Saïd that that was too much for her.

I pointed out that the kettle was right next to where she was, and it was mostly just a case of switching it on, wasn’t it? She said she didn’t have clean hands. Well they would probably have been soapy to be honest, so it’s a quick dry and flick the kettle switch, isn’t it?

Well apparently it’s not that simple. She was upset apparently, and 3 days later she still is. What if I’d been an abusive old man with dementia, not really knowing what I was saying ? Would that have resulted in her not being nice to me anymore ? I just don’t know. At least I have the  wherewithal to speak and communicate.

Because I HAVENT got dementia and I asked for a cup of tea, and expected her to multitask, apparently I’m unreasonable? I guess that tars every single person who has ever said ‘ while you’re in the kitchen darling Would you make me a cuppa ?’  Carers evidently get away with being in sole charge of the demented and disabled, and obviously being in whatever mood they choose ? That’s just wrong. What happened to compassion, and in my case, as I’m paying, what happened to ‘ the customer is always right ‘ ?

Well you can’t just not go?

Saturday’s ‘ adventure’.
My car has no MOT so we went anyway.

Cycle to Kew. 2 Miles
Train to Willesden Junction
Get off train.
Cycle to Willesden Green – 4 Miles.
No train service. Replacement bus not possible due to bike.
Cycle to Pinner – 7 Miles.
Train to Amersham.
Couldn’t get off platform – no lift.
4 person carry over a bridge – thanks guys, and Wendy.
Cycle to gig – 6 miles of hills – proper Chiltern ones.

Gig

Cycle to Chesham at midnight – 7 Miles. Caught last train.

Train to only destination- Harrow on the Hill
No lift. No one at all to help.

Train to Hillingdon because they actually had a lift.
Cycle from Hillingdon at 1am. 10 Miles.

Back at 2.15am.

My girlfriend ( who doesn’t normally use a bike ) did 35 miles on Saturday, and didn’t complain once. She was practically falling asleep on the bike towards the end, poor thing. Her skirt wasn’t exactly cycling attire, as we hadn’t predicted all the train cancellations and network chaos.

Because nothing like this ever bothers me, because it’s a case of ‘do it or give up and don’t go ‘ and I don’t entertain the second option, I’m always up for the journey.

I’m very impressed by her, and her fitness, and her total calm at all times.I don’t  even know another female, other than Anna, that I used to race with years ago, who wouldn’t at some point have just given up/ broken down/ had a hissy fit or cried ( all actually fairly reasonable reactions in the circumstances)

To then be thanked ‘ for a lovely weekend ‘  ( which to me it was ) was just lovely, if not unexpected…

Top girl, my girlfriend!

To compare and contrast Wendy’s approach with that of

The Ihaven’thadabreakalldayfromsittingdownandwaitingforyoutowakeupCarer is so démonstrative of how different people can be, and why some people are suited to be together, and some just not. For me, it’s really not a case of opposites attracting, that’s for sure.

Carers – it’s tough for them..

Things she said today – the 27 year old Carer  All hair and make up, this one.

Me – Can you make me a salad ? Use everything that’s in the fridge please.

She got out cucumber and lettuce.

I said what about the other things ?

She looked blankly
Like what ? she said.

I said ‘ carrots?’
Oh

I said the avocado?
Oh

I said the beetroot ?
You want betroots…?
Yes – for the salad

Oh

I said can you slice up some chicken breast – knowing that this bit is tricky for carers, I clarified by saying that the strips should be about the size of her little finger. I checked that she understood. She seemed to.
To my ( not ) surprise she cut slices twice as large as that and said ‘ is this ok?’ I said again about her cutting them up little finger sized. She didn’t seem to understand. Then she said ‘ how do you do that ?’
It’s hard to know how to respond to a question like that, isn’t it, to a 27 year old that’s there to do things like cooking. I mean it wasn’t as though I’d asked her to make me a Christmas cake that was gluten free, with an Aztec design, or machine tool me a new winder for my watch. I’d just asked her to cut up raw chicken into small pieces.

Im used to having to say everything 2 to 3 times before the things are done, and know that asking for 2 things at the same time will only lead to getting the last of the 2 things. I’d made the error of mentioning the salad and the chicken at the same time, and the chicken second, so only got the large chicken chunks.
When it’s quite clear that the carer has forgotten the first thing, a reminder from me always gets the same response – yes, I was planning to do that.
What exactly does that mean ? Planning ? To make a salad ? How exactly ?
I get i was planning to empty the bin, i was planning to turn off the lights, i was planning to close the fridge door, wash up the cups – anything you can name really.
How can these things take planning ? It’s like planning to breathe.. ok not quite that extreme but not too far off. I mean, don’t you just do these things without really having to think about them ?

5pm

‘I haven’t had a break all day’

She arrived at 10am and I was asleep until 1.15 pm having not slept til 8am.

She ‘ was waiting for me to wake up ‘ for those 3 hours and 15 Minutes
I said ‘ well wasn’t that a break, effectively ?’ I regretted using a long word, as I knew she wouldn’t understand that one.

She said no. ‘ I washed up 4 cups that were in the kitchen ‘
Ahhh – as she’d washed some cups, it was obviously a tough time for her. My error then.

More to follow…

July 21st 2018

I’m at a music festival called Pennfest, in Buckinghamshire at the moment. I wanted to tell my very lovely girlfriend, Wendy, a bit more about me, and I found myself telling her about my suicide last July.
I looked at my watch and saw that it’s July 21st.
What are the chances of me telling her about it, on July 21st, exactly a year after I waited patiently, knife in pocket, for Stella to help me into bed, in the full knowledge that that would be the last time she’d have to help me. We’d watched a film – The Hobbit – and I was completely calm and smiling so as not to alert her at all.

She helped me into bed and I said goodnight. I then waited for an hour or so until I knew she’d be asleep. Then I got the very sharp kitchen knife and pushed it into my leg, the inner thigh of my left leg very close to my groin. As I don’t feel a thing, it wasn’t exactly hard to do! The blood came spurting out as I withdrew the knife.
Then I texted the only person I thought would care ( as you do HAVE to blank out all those inconvenient thoughts ), wrote in pen on my forearm ‘ I’m sorry Pia ‘ and passed out.
I didn’t know that Pia would be awake to read my 2am message and then actually phone Stella in alarm. Stella’s response was to say I was asleep and fine, having been ‘ happy ‘ a few hours earlier. Pia insisted she look into my room though.
Because of that, I’m not dead, and today isn’t the anniversary of my death.

My death had been prompted by my seeing cruel and mocking messages between my ex wife and 2 daughters, about me, that made it not worthwhile to me to carry on. I’d tried to hang myself in the morning, but having prepared the noose and thrown it over a girder, I’d dropped the blimmin thing and because I can’t bend to reach the floor, i couldn’t pick it up again, so I went with the rather more absolutely certain femoral artery method. The day had ticked by so slowly. I went to the gym, did everything I’d have normally done, but with the full intention that it would all be for the last time.

As Stella had, with her 3 hands, put her fingers in the wound, started my heart again with chest compressions, and called 999, I am alive today.

Pia and i talked after I’d come out of hospital and I made it clear I’d soon do it again. I agreed with her, very reluctantly, that I’d wait til October and if I still felt the same way, she’d come with me to Dignitas and be my sponsored help there. I remember how upset she was at my complete indifference to my life, and her tears of frustration.

A year on and so much has happened.
I now have my own home, a beautiful lady that cares so much about me, less legal battles to contest, and far greater peace.
Im Happy, for sure, now.
Am I glad I’m alive though ? Well you don’t just flick from only wanting to be dead to being chuffed to be alive.. I don’t think about death any more actually. Am I ‘ glad I’m alive though ‘ ?
Well I’m still indifferent to my mortality, completely. That’s not the same as wishing I was dead at all, rather it’s just that I still don’t care if I was blown up in 5 Minutes time, or run over by a truck on the way back from here, or hit by a freak Jumbo jet that crashed into the ground where I am. My death is still of no consequence to me at all.

In time my thoughts will change and I will cease to think this way, I’m absolutely convinced of, but it takes time for that to happen.

In the meantime, it’s another Happy Not Death Day (?) to me.

Last Sunday- forgot to post this!

Last 2 carers really lovely. Alori did 28 hours, which included a lot of cleaning up after the previous 2 idiots, and Ku is doing the same. The place looks like it should look – after all it is new.. and should look new. Alori was disgusted by the filth..

Alori and I went to see Blancmange and The Human League in Kew.  Blancmange were better i thought – dead quirky lyrics and a funny front man that was very dry – my kinda humour then.

The first gig I ever saw was The Human League, in Cardiff when I was 20. I felt embarrassed to see them then, as they weren’t that cool, having been out of fashion for 5 years or so. Funny to be seeing them 30 years later and not feeling embarrassed at all then really. They did look quite different – gone was the big blond sloping fringe of PHIL Oakey to be replaced by a totally bald head… and a curious dress sense, like someone off The Matrix ?

The 2 cute ladies had altered too.  One had loads and loads of energy and threw herself around the stage a lot. She was pretty impressive.  The other had also changed, having clearly ate all the pies that she was offered, and ate Phil’s and the other girl ‘s too. Consequently she didn’t move a lot..

These behaviours stand out so much to me.  There’s a slim and fit girl that doesn’t stop moving, and a large one that doesn’t move at all. Just saying then…. perhaps that’s why one is thin and one is large?? Just a thought…. moving burns  calories ; standing still doesn’t..

Anyway, Blancmange 8 and The League 6.  Both definitely worth seeing, for sure.

The posh west London crowd were not regular gig goers, that was obvious – it was far more about how much food they could eat on their picnic blankets. Again, a real dearth of athleticism in the field… hilariously when it rained briefly for about 3 Minutes there was almost total panic. Anybody would have thought a tsunami was coming… waterproofs went on, there was mass sheltering under silvery blankets, and hair was definitely worried about a lot.

How the Other Half live…

There is definitely a problem with Male carers.

What I said –

Could I please have 2 cups of tea, and could you open both blinds and the door to the terrace?

What carer hears –

Can I have one cup of tea?

 

I am on a cycle of essentially repeating myself two or even 3 times for ever request I make.

I have a Male temp ( 12 hours only ).  He arrived, and within half an hour had knocked over a glass and smashed it. I haven’t dropped a glass in years, and you try carrying one whilst pushing your wheelchair at the same time ( and not being able to put the glass between your knees, as you have no control over your legs ) Then he dropped the wooden towel dispenser thing no less than 4 times in succession? How do you even do that?

Yesterday my 12 hour lady carer knocked over a metre tall glass vase and smashed it. This vase has recently survived 2 trips in removal vans as well as obviously being carried into and out of the vans by removal guys, up and down stairs.

Also i wish thé carers could stop asking me if my legs feel ok ( after I explain I cannot feel a thing ) and if my trousers feel comfortable, and if my shoes are tight enough, and if I should perhaps just try to walk a bit… it’s actually slightly tormenting…rather than helpful or nice.

Thanks Vitaly.

My long term handy man came round yesterday. An old school Russian, who speaks no more English now than he did 25 years ago, what a versatile fella he is. His lovely wife comes to translate and also assist.

He did loads of stuff for me, as did she, and at the end, come payment time, they said ‘ because you’ve been such a loyal client and given us so much recommendation over the years, we wanted to do all this for free ‘.  Bless them, and thank you both.

So if anyone reading this needs a bloke that can mend virtually anything at all, please ask me for his contact details. Of course in Soviet Communist Russia, it was a case of ‘mend things or go without’ as it was impossible to replace stuff like all tradesmen do here – the Just Throw it Away and Get Another One culture..

So, I now have –

Another TV on the wall

An irrigation system for the garden

Secure fixings to lock bikes to outside

An outside double power point for charging loads of stuff that’s too big to keep inside

Speaker cables through the walls to the outside for outside speakers

Intelligent bulbs that work on Siri and Alexa, so I just ask thé lights to turn off – dead handy when you are Paralysed and can’t just get to the switches

An outside table and benches that are now safe to use, as they are  properly stuck together, unlike before when you were liable to end up on the floor if you sat on them. Obviously I don’t,  as i dont / cant sit on them!

We missed the gig on Thursday as yet another person drove into yet another bridge, so the trains weren’t working. Doh! Best laid plans etc etc. Made a judgment call to not cycle another 5 Miles with my girlfriend ( not used to London traffic yet ) so drank wine instead. Ahhh well, we had a lovely time anyway.

This weekend we go to a music festival – well providing i can get the blimmin car MOT’d by then.. OR we get trains to Amersham. Don’t know yet ! Life is an adventure, isn’t it?

The care agency and I have parted company. I wonder if the next one will be better. If you ever need a Carer, i dont recommend CERA . Today though I have Harriet, who is ever so good.

Zipped…

Thé Carer i have at the moment is very kind hearted but doesn’t ever speak! 😂 So she’s not good company….
It’s like being by myself when she is with me, so it’s not what I want, at all.

Its the black South African thing, where there is this deference to white people. It’s definitely sad that it’s that way, isn’t it? It’s great that she actually works, and isn’t lazy, and doesn’t skive ( well not a tenth as much as the last 2 men ) but it’s not what I want, which is sometimes as simple s as a chat.

So now I’m watching TV – which shows how desperate I must be… never mind, I see my girlfriend tomorrow and we’ll have a great night in North London.

Bring that on!

An e-mail to my ‘ care’ agency.

Hi,

As someone who has spent time in a care-based role I felt that it is important to give you some important feedback regarding one of your Carers (Arunis) that I witnessed in action when I was visiting my boyfriend, Russell Dawkins, from 11th to 12th July.

Unfortunately, Arunis showed a complete lack of competence and empathy as well as an inability to perform the basic necessities required in a role as a Carer and I have outlined my observations for you below.

When we were all leaving the apartment on the evening of 11th July, Arunis was asked if he had made sure all the doors were locked and he confirmed that they had been.  When I went to check, Russ’ bedroom door leading to the outside had been left unlocked.  Also, Arunis was about to leave the apartment with no key (having previously had to get Russ to let him in because he’d gone out without a key).  This was not only irresponsible and dangerous, but also showed an inability to learn from previous mistakes.

During my entire visit Arunis was not proactive in helping Russ to settle into his apartment – having recently moved in there is lots to do.  There was also a lack of helping to clean and maintain basic hygiene in the apartment.  Russ had to ask Arunis to take the overflowing bin out and Arunis then argued that he couldn’t because he had checked and there were no bin bags.  Russ then had to get the bin bags out himself and show Arunis where to go to take the bin out as he was incapable of following basic instructions and finding the way himself.

On the morning of the 12th, I was trying to teach Arunis how to make baked oats so that he could prepare Russ a nutritious breakfast in the future.  He was totally disinterested and said porridge is easier and quicker and proceeded to make himself porridge.  When I explained that Russ can’t have gluten or dairy, Arunis challenged this and said that he didn’t believe it.  Dismissing a patient’s requirements and wishes is not acceptable from someone who is a Carer.  That same morning Russ asked Arunis to make him his Marmite drink and Arunis brought two cups of boiling liquid.  When I said that it was too hot and that Russ would end up with severe burns if he spilt it Arunis proceeded to argue that it was fine as the kettle had boiled 10 minutes ago.  This argumentative behaviour was a problem that I witnessed throughout my stay. Unfortunately, Arunis repeated this and brought Russ his Marmite drink which was too hot again that evening.

Arunis’ attitude was, in my opinion, unacceptable from someone who is caring for a vulnerable person and at some points bordered on causing possible harm (providing boiling drinks to someone with limited mobility in bed is dangerous).

I feel that it is imperative to bring these points to your attention so that you can review your procedures and ensure that the staff you provide are adequately screened and trained so that they can provide at the very least a safe and acceptable level of care.

Thank you for taking the time to read this feedback and I look forward to receiving your response.

Best wishes,

*****