Another you couldn’t make it up.

My Freedom Pass isn’t working. It’s a replacement for the card issued a few years ago that I was given by Transport for London after my registration following paralysis.

I phoned the appropriate helpline about a week ago to explain that the issued card doesn’t work – when I tap it the barrier doesn’t open.

Since then I’ve been on the Tube several times. Each time I’ve politely explained to the TfL staff member that I’ve got a replacement card in order because the issued one is faulty.

So tonight I’m coming back from Westminster. I explain my card situation to the 45 year old ( guessing ) lady attendant. She said ‘ well you’ll just have to pay then ‘ Now this is after maybe 10 of her colleagues have waved me through in an instant.
I politely pointed that out.
She looked unmoved.

At that point someone came through the barrier the other way ( towards me ). Whilst the barrier was briefly open I charged through.
The lady staff person SCREAMED ‘ what a horrible person you are !’

Tbh I’m not really sure her reaction was in any way fair, given the situation.

What do you reckon?