Lordy, she actually got a reply !


Date: 08/02/2018

Dear Linda

Thanks for your email on 6 February about the appalling behaviour of a route 94 bus driver when you and a gentleman in a wheelchair attempted to board at Abinger Road.

I’m very sorry the driver told you to wait for the next bus and made no attempt to ask the two buggies in the priority area to make space. I can understand this must’ve been upsetting, especially given the cold weather conditions at the time you mentioned.

We’re committed to making the bus network as accessible as possible and all bus drivers know what is expected of them in such instances. As you’re aware if a wheelchair user wishes to board, it is now a legal requirement for bus drivers to get them on the bus. It’s disappointing that on this occasion, the driver clearly fell below the standard expected of them.

I can assure you that this has been raised with London United, who operates the bus 94 on our behalf. With the information you’ve helpfully provided, they’ll try to identify the driver and a member of their management team will speak to them about this.

Thanks again for bringing this to our attention. If there is anything else we can help you with, please reply to this email. Alternatively, you can speak to us on 0343 222 1234 and we’d be happy to help.

Kind regards

Chico Uche
Customer Service Adviser
Transport for London Customer Services

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