Spasms crazy all day again- though I did have the catheter changed by the District Nurse, who was lovely.
Sadly I’d had to have a word with the practice manager about the rudeness of the doctor’s receptionist. What is it about the British Doctors’ Receptionist? Over the age of 40, I’d say they are a breed apart from normal humans. These days, a complaint to the Quality Care Commission can be disastrous for a surgery – why don’t GP’s tell their staff to be nice to the patients, I wonder? The British public have all experienced The Dragon Receptionist…. and it’s very apparent that they are not used to being called rude. As I am well acquainted since my accident with being ‘ dismissed as an imbecile because I’m in a wheelchair ‘ I think it’s a surprise when i complain in a firm and articulate manner, as I did today.
I’m really not on some sort of crusade to change the customer service world, but be rude to me at your peril, when it’s your job to be civil to me. My girlfriend works for the Quality Care Commission, so I am more acquainted with the standards they require than I was…. which was ever so helpful today…. it’s most certainly in breach of the Code when a chap in a wheelchair is made to feel belittled and insignificant by a frontline staff member ultimately employed by the NHS.
The power of ‘ I wonder what the QCC will make of this ?’ was definitely quite satisfying to see. If the receptionist had back-pedalled any faster, she’d have shot through the window…
The day got far better for seeing my buddy, Charlie P from Hong Pong, who was his usual fun self – we actually went to a fine art fair type thing in a posh bit of london. Needless to say, neither of us were remotely tempted to reach pointlessly for our wallets, as the cupboards would have been far too bare therein. Iconic Fashion house antique jewellery doesn’t come cheap, for sure, and neither of us are in materialistic relationships, and I hope never will be ( again ).
I thank Charlie for his unwavering friendship and support.