Yet again one of your buses has declined to follow the rules, this time very clearly the driver’s own discrimination. The no 4 bus driver on the 237 route at Brent Lea bus stop argued to my Carer that he didn’t think a woman and her buggy should get off the bus to allow priority to me in a wheelchair. I am paralysed and am vulnerable to the cold. It was five degrees above. The woman herself wasn’t keen, but she was willing to get off the bus. She had another adult with her ( her mother ) to assist her. One passenger was very vocal and insistent he obey the law, citing the regulations, but he chose not to quite deliberately, and very much by HIS OWN CHOICE. This is unacceptable behaviour by your staff member and he should be disciplined.
I look forward to hearing from you.